Shipping Options at GravoArtStudio

ORDER PAYMENT

Your order can only be paid by bank transfer or online payment gateway. The main reason is that all our goods are made to your wishes (custom-made). You personalize your mug (or anything else from our offer) according to your taste. Therefore, we cannot produce any goods before receiving payment. Both payment methods are completely free!

Another reason is that we want to be sure that you pick up your package and do not leave it lying alone at the delivery point with cash on delivery. We are glad that you understand and respect our decision. :)

Did your online payment fail? Don't despair. :) Either write us an email or a message on any of our social networks, or call us and we will send you a replacement link for online payment to your email. However, we try to check online payments during the day and we usually send the links automatically. :)

SHIPPING OPTIONSYou can have the goods sent by GLS courier or collect them in person at our address. The costs of sending (shipping and packaging) are paid by the customer in the maximum amount specified for each order (in the basket) for the entire order.

GLS COURIER - delivery to a pick-up point, GLS box or AlzaBox: A GLS courier will deliver your package to the location of your choice. The price of this service is 69,-

GLS COURIER - delivery to the address: A GLS courier will deliver your package to your address. The price of this service is 99,-

PERSONAL COLLECTION:

Personal collection is always possible by prior arrangement from 8:00 to 16:00 :)

SEND OF GOODS

We ship the goods within 2 WORKING days of the payment being credited to our account. :) .

RE-SENDING OF GOODS

Sometimes it happens that you don't have time to pick up your package at the delivery point - which we completely understand. Sometimes it just doesn't work! In this case, contact us, we will send it to you again. However, before that, have your order number ready so that we can check where the package is currently located. After the storage time at the delivery point has expired, the package is sent back to our delivery point. However, it takes a few days for it to reach us. A package that has not been picked up by anyone has to go through this process. Therefore, we ask for your patience. :)When the package reaches us, you will be charged the re-shipping fee and the package will be sent to you again.

 Free corporate delivery in Prague – For business orders, we offer free delivery to your address in Prague.

 Fast and secure delivery – We process and ship your orders as quickly as possible, ensuring safety and reliability.